Privacy Policy

Introduction

Penguin Shades Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

When you contact us, request a consultation, or use our services, we may collect:

• Name (first and last)
• Email address
• Phone number
• Home or business address
• Project details and preferences
• Information needed to schedule and complete requested services

Information Collected Automatically

Our hosting infrastructure processes technical information needed to deliver and protect the website. Our configured analytics providers may also collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar technologies described in our Cookie Policy

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To respond to your inquiries and fulfill your requests
• To schedule and conduct consultations and installations
• To process transactions and send related information
• To send promotional communications (with your consent)
• To personalize your experience on our website
• To analyze website usage and improve our marketing efforts
• To comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With providers needed to operate the website and respond to requests, including Resend for form email and Cal.com when you choose online scheduling
• Analytics and Marketing: With Google Analytics, Google Ads, and Meta to measure website usage, advertising attribution, and successful lead submissions according to your privacy choices
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
• With Your Consent: When you have given us explicit permission to share your information

Data Security

We use reasonable technical and organizational safeguards, including encrypted HTTPS transmission and access controls, to reduce the risk of unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain enquiry and service records only as long as reasonably needed to respond, provide requested services, maintain business records, resolve disputes, and meet legal obligations. You may ask us to delete information that we are not required to retain.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your personal information. We do not sell personal information to third parties.

To submit a CCPA request, please contact us at info@penguinshades.com.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.